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Guest Service Associate

Sales & Customer Service, Events & Hospitality

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Hyatt Hotelsnullfeatured image

Hospitality is central to the Hyatt Hotels mission: our partners deliver best-in-class service for their guests as a top-tier hotel brand. They do this in part by the training and support the provide for employees at all levels, caring for their well-being and promoting diversity, equity, and inclusion. Recognized as one of the 100 Best Workplaces to Work for Millennials and one of the Best Employers for Diversity, your career can travel far with Hyatt. Currently unemployed or underemployed in Chicago? Apply for the Guest Service Associate role through Skills today!

Job Highlights

  • Takes inbound calls to help guests complete reservations and cancel reservations
  • Enhances the Hyatt brand by communicating effectively, accurately, and clearly in all guest interactions
  • Answers guest questions about the hotel offerings
  • Upsells other hotel offerings at specified locations

Candidate Profile

  • Must be at least 18 years old and have at least six months of customer service experience
  • Hospitality experience is a big plus but not required
  • Must be computer savvy — must be able to navigate multiple screens, talk, and type simultaneously
  • Must be comfortable being on the phone for 90% of the day and have excellent communication skills

How to Prepare for Your Job Interview

Hear from the Skills team as we share 3 key techniques to get you ready for an interview with one of our hiring partners.

Read more on the Skills Blog

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