Morningstar is a data-driven, global investment research firm headquartered in Chicago. They have a strong culture of inclusion and professional development. If you have experience working in financial services and/or customer service and are open to a hybrid work environment, apply to be a Sr. Customer Support Representative at Morningstar today!
Job Highlights
- Deliver excellent customer service by responding to all client requests professionally on the phone or over email
- Demonstrate superior product, data, and process knowledge
- Interact with other departments internally to address timely needs for all customer issues or questions
- Must be comfortable troubleshooting client issues on the spot
Candidate Profile
- Associate degree required
- At least two years of customer service experience required
- Previous financial industry and heavy volume service environment experience preferred
- Ability to learn quickly — especially Morningstar's software to be able to communicate with and assist clients with technical issues
