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Angel Finds Stability and Flexibility with Bank of America

Angel working at Bank of America

Angel L. knew it was time for a change when it came to her career. She had worked the late shift at a casino for over 11 years, but she wanted something different so she could be more present for her daughter.

After a couple months of searching, she came across Skills, applied for a banking position, and was soon referred to Bank of America to interview for the Client Service Representative role. She was hired in July 2019, had the opportunity to work remotely once the pandemic started, and recently returned to work in-person again this past July. We talked with Angel about her experience working with Skills and her career journey with Bank of America.

What brought you to Skills?

I was a single mother, working the “graveyard” shift at a casino. My daughter was getting older, so I was looking for something 9-to-5 or similar hours. 

How was your experience working with the Skills team?

When I went into the Skills office for the interview, the recruiters helped polish me. I worked at a casino for 11 1/2 years and had never been unemployed before, so they helped me with that wording for my interviews.

How did it feel when you were offered the position with Bank of America?

I was excited because it was exactly what I wanted. I knew that the role they had available was part-time, so I thought I might have to turn it down. Thankfully, the bank was able to offer me a full-time position, which also came with great benefits! It was also close to my home and I could get my daughter to school, so it just worked!

How has Bank of America helped you grow?

They helped me grow a lot. They’ve helped me communicate with customers and manage finances better.

My daughter is going into high school soon, so I want to do more. I’m interested in being a relationship banker so I can have those conversations with clients and work on their goals. I just love to help and want to do anything to I can to help people grow and be better with their finances.

Would you recommend Skills to other job seekers?

Yes, I would recommend Skills. And, I have already actually! Clients come in unemployed and ask how I like working for Bank of America. I tell them that they can go to Skills’ website to explore banking jobs and other areas too. Whether you’re starting to get a job or have experience already, I would recommend Skills.

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