NorthShore University HealthSystem is committed to creating opportunities for their employees to grow in the fields of healthcare and patient support. NorthShore - Edward-Elmhurst Health is the third largest healthcare delivery system in Illinois. Comprised of nine hospitals, they serve an area of 4.2 million residents across six Chicagoland counties.
Job Highlights
- Handle patients requests, over the phone, for multiple Medical Group/Hospital departments while applying correct workflows and protocols
- Simultaneously collect information from patients and key data in EPIC
- Schedule appointments, procedures, and events at NorthShore locations
- Register and verify insurance eligibility, informing the patients of their financial responsibility
Candidate Profile
- Minimum two years experience in a high volume call center
- Stable employment history (at least 2 years at most recent job)
- Provides outstanding customer service, analytical and problem solving abilities
- At least one year previous healthcare, medical insurance, or clinical patient support experience
