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Inbound Call Center Representative/Patient Access Representative

Sales & Customer Service, Healthcare

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NorthShore University HealthSystemnullfeatured image

NorthShore University HealthSystem is committed to creating opportunities for their employees to grow in the fields of healthcare and patient support. NorthShore - Edward-Elmhurst Health is the third largest healthcare delivery system in Illinois. Comprised of nine hospitals, they serve an area of 4.2 million residents across six Chicagoland counties.

Job Highlights

  • This is a high-volume call center role where this person will take an average of 55 calls per day for multiple medical group/hospital departments while applying correct workflows and protocols
  • Simultaneously collects information from patients and keys data in Epic Software
  • Schedules appointments, procedures, and events at NorthShore locations
  • Registers and verifies insurance eligibility, informing the patients of their financial responsibility

Candidate Profile

  • At least 2 years of experience in a high volume call center required
  • 1 year of previous healthcare, medical insurance, or clinical patient support experience preferred
  • Basic computer skills including proficiencies in Microsoft Windows, Excel, and Outlook, as well as the ability to type 25 words per minute
  • Demonstrates importance of attendance and maintains a positive work environment, arriving on time and with minimal absenteeism
I am very happy with Skills’ efficient and fast hiring process, and I've begun recommending their services to other people. —Jennifer S., Patient Access Representative

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