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Inbound Call Center Representative/Patient Access Representative

Sales & Customer Service, Healthcare

Apply now

NorthShore University HealthSystemnullfeatured image

NorthShore University HealthSystem is committed to creating opportunities for their employees to grow in the fields of healthcare and patient support. NorthShore - Edward-Elmhurst Health is the third largest healthcare delivery system in Illinois. Comprised of nine hospitals, they serve an area of 4.2 million residents across six Chicagoland counties.

Job Highlights

  • Handle patients requests, over the phone, for multiple Medical Group/Hospital departments while applying correct workflows and protocols
  • Simultaneously collect information from patients and key data in EPIC
  • Schedule appointments, procedures, and events at NorthShore locations
  • Register and verify insurance eligibility, informing the patients of their financial responsibility

Candidate Profile

  • Minimum two years experience in a high volume call center
  • Stable employment history (at least 2 years at most recent job)
  • Provides outstanding customer service, analytical and problem solving abilities
  • At least one year previous healthcare, medical insurance, or clinical patient support experience
I am very happy with Skills’ efficient and fast hiring process, and I've begun recommending their services to other people. —Jennifer S., Patient Access Representative

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