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Inbound Customer Support Representative

Sales & Customer Service

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In June 2021, Discover opened its first new call center in 20 years in Chatham, on Chicago's South Side. Fueled by community investment and jobs that allow more time with family, require less time commuting, and provide a higher quality of life, the Chatham Customer Care Center celebrated its first 100 days with the top customer satisfaction marks in the company. Learn how you can shine bright with Discover—apply for Inbound Customer Service jobs today.

Job Highlights

  • Use standard screens, scripts, and procedures to handle routine customer inquiries via phone, via telephone, digital or chat channels with effective communication and problems solving skills.
  • Bring empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires
  • Navigate a computerized system for responding and/or troubleshooting to customer questions
  • Process credit line increase and decrease requests

Candidate Profile

  • Live in or near Chatham on Chicago's South Side
  • Strong verbal communication and problem-solving skills
  • Ability to multitask as needed to get the job done
  • At least one year of experience in customer service preferred
Since I’ve started working at Discover, I feel like my future is within reach—because I can see it. I am fortunate to work for leaders like Juatise, someone who believes in me and pushes me towards my long-term goals. I can see my next step as a team lead, management, learning the entire operation. Finishing up college and earning my degree. Then owning my own business so I can bring more jobs to my community, and with them, generational wealth to Chicago’s Black families.

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